Cancellation & Refund Policy

Cancellation & Refund Policy

At Artistry Crystal Elegance, we strive to ensure complete customer satisfaction. This Cancellation & Refund Policy outlines the terms under which orders may be cancelled and refunds may be issued.

Order Cancellation

Cancellation by Customer

  • Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been processed or shipped.

  • To request a cancellation, please contact us immediately via email or phone.

  • Once an order has been shipped, it cannot be cancelled.

Cancellation by Artistry Crystal Elegance

  • We reserve the right to cancel an order in cases of product unavailability, pricing errors, or suspected fraudulent activity.

  • In such cases, customers will be notified and a full refund will be issued.

Refund Policy

  • Approved refunds will be processed to the original mode of payment.

  • Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

  • Shipping charges, if any, are non-refundable, unless the cancellation is due to an error on our part.

Returns and Refund Eligibility

  • Refunds are applicable only for products that are damaged, defective, or incorrect at the time of delivery.

  • Customers must notify us within 48 hours of receiving the product with clear images or videos as proof.

  • Products must be unused and returned in original packaging.

Non-Refundable Items

The following items are not eligible for cancellation or refund:

  • Customized or personalized products

  • Items damaged due to misuse, mishandling, or wear and tear

  • Products returned without original packaging

Replacement Policy

  • In case of damaged or defective items, we may offer a replacement instead of a refund, subject to product availability.

  • Replacement requests must be made within 48 hours of delivery.

How to Request a Cancellation or Refund

To request a cancellation, refund, or replacement, please contact us with your order details:

📧 Email: artistrycrystalelegance@gmail.com
📞 Phone: 9636646933
🌐 Website: https://artistrycrystalelegance.in/

Policy Updates

Artistry Crystal Elegance reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.